Refund policy

All sales are final.

Orders may be canceled within 1 hour after placing the order. After this time, if Baby Boxy LLC (“we”) has not shipped the order yet, we can cancel your order but there will be a restocking fee of $10. If the order has already been shipped, it cannot be canceled.

RETURNS AND EXCHANGES
Unfortunately, we do not accept returns or exchanges unless an item is damaged. To be eligible for a refund or exchange, you must first e-mail us (info@babyboxy.com) within 14 days of shipment to alert us of the damage, then return the damaged item to us. The returned item must be returned in the same condition as it was received. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will provide a refund or credit for the item.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (if applicable)
As noted above, we generally do not accept returns or exchanges. If a return is approved, once your return is received, we will send you an e-mail to notify you that we have received your returned item. If approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift code will be e-mailed to you.

If the item was shipped to the gift giver and then given to you, we will send a refund to the gift giver.

SHIPPING
As noted above, we generally do not accept returns or exchanges. If approved, to return your product, you should contact us prior to shipping the item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LOST OR STOLEN PACKAGES
Baby Boxy LLC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.